Working at Underlined

Innovation is a critical success factor in Underlined’s business. We motivate employees to contribute to the overall innovation of our business and products. Our experts work in a dynamic and creative working environment, with our office being based at the first data-science university in the Netherlands: Jheronimus Academy of Data Science (JADS).

Theo van der Steen

Directeur

Our clients at the center

Making great CX possible

Working closely with clients to understand their questions thoroughly and providing a fresh perspective to the client’s most challenging problems is what we do best. That is what is making great CX possible. We are passionate about our work and, above all, we put our clients at the center of what we do, so they can put their customers at the center of what they do. Our teams are eager to deliver the best results, based on facts not assumptions.

Working@Underlined

Why Underlined

1

People at the center of our organization

Our experts take care of our company, and we take care of our experts. Underlined promotes individual freedom and initiative. We have regular training sessions and work together with all team members on personal development plans for continuous growth.

2

Working with big brands

We work for leading companies in the services industry such as finance, ecommerce, and insurance companies. We make customer value visible and measurable using the latest techniques and solutions in data science.

The latest data science techniques

We continuously develop our algorithms and techniques according to the latest standards, together with the science community. For example, we are the market leader in Dutch-language text mining, a service we have co-created with the University of Amsterdam.

1

People at the center of our organization

Our experts take care of our company, and we take care of our experts. Underlined promotes individual freedom and initiative. We have regular training sessions and work together with all team members on personal development plans for continuous growth.

Working@Underlined

Why Underlined

 

 

2

Working with big brands

We work for leading companies in the services industry such as finance, ecommerce, and insurance companies. We make customer value visible and measurable using the latest techniques and solutions in data science.

3

The latest data science techniques

We continuously develop our algorithms and techniques according to the latest standards, together with the science community. For example, we are the market leader in Dutch-language text mining, a service we have co-created with the University of Amsterdam.

Working@Underlined

Why Underlined

 

1

People at the center of our organization

Our experts take care of our company, and we take care of our experts. Underlined promotes individual freedom and initiative. We have regular training sessions and work together with all team members on personal development plans for continuous growth.

2

Working with big brands

We work for leading companies in the services industry such as finance, ecommerce, and insurance companies. We make customer value visible and measurable using the latest techniques and solutions in data science.

The latest data science techniques

We continuously develop our algorithms and techniques according to the latest standards, together with the science community. For example, we are the market leader in Dutch-language text mining, a service we have co-created with the University of Amsterdam.

Long-term relationships

Company culture

We believe in long-term relationships in which people value and respect each other’s vision, opinions, and skills. Treat other the way you want to be treated yourself. Our success is defined by the creation of new products and services with the support of all our team members, the science community, and partners. Underlined promotes individual freedom and initiative, getting work done, and achieving results together as a team.

For their Customer Experience Programs

Customers

Our data passion has enabled us to add direct value to big brands like ABN AMRO, Ben, Nationale Nederlanden, Vattenfall, VGZ, de Volksbank, and Ziggo. Many clients use us as an insights accelerator for their Customer Experience Programs. They appreciate the high quality, flexibility, and reliability of our products, the diligence of our team and our accurate results-oriented attitude.

Are you most at ease in an informal, innovative, and result-oriented environment in which you can continuously develop yourself? Check out our vacancies and join our team.

Proud of our clients

Hub for CX analytics

Hub for CX Analytics - Giving smart and detailed real-time insights

Integrations

Integrating your system with the Hub for CX Analytics? Find out more!

Take the tour

Book a introduction tour for the most complete solution in CX

Case studies
Customer success stories

Partner program

Find out more about the Underlined CX partner program

Partner overview

Check out our partners and find out how we work together

Become a partner

Want to become a partner? Join our partner program here!

Publications
Learn about CX and technology

Publications

Learn everything you need to know about CX and technology

Webinars & events

Check out our webinars and events selected for CX growth

Case studies

Customer success stories for building data driven customer experience

cx-improvements

Webinar
with Forrester’s leading expert on CX measurement

Vision on CX

Our Vision on CX - CX metrics in motion with business results

Services

Discover our services that help you improve customer happiness

Who we are

Who we are! A quick guide to how we approach customer experience

The team

Giving companies the power to optimize every conversion

Vacancies
Strengthen our team of enthusiastic data-passioned colleagues

Working@underlined

Working@Underlined - Check out our vacancies and join our team

Vacancies

Strengthen our team of enthusiastic data-passioned colleagues

Meet the team
Giving companies the power to optimize every conversion