MIE2021 with a.s.r.

Replay

During the MIE’21, we hosted two sessions. One session with Joost van Ham (VANAD Engage) about Conversation Analytics and anther session with Mariska de Wit (a.s.r.) about the a.s.r. Data driven CX approach. Given an answer to a million-dollar question: How do you combine CX impact with euros?

 

Consent*
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden

Given an answer to a million-dollar question: How do you combine CX impact with euros?

Data-driven Customer Experience management with a.s.r.

Financial institutions struggle with a low or sometimes even negative NPS score. The recently published digital banking survey ‘Retail banking trends and predictions’ shows that improving the customer journey and providing a positive customer experience is top priority. However, only 37% of all companies within the financial sector have a concrete CX plan to improve their customer journey.

During this session Mariska de Wit (a.s.r.) and Theo van der Steen (Underlined) took a closer look at recent developments in the field of customer experience in finance. Providing insight into what changes will contribute to your CX, but also what the effect is on euros! Helping you prioritize more effectively and at the same time work on the impact on euros.

 

Hub for CX analytics

Hub for CX Analytics - Giving smart and detailed real-time insights

Integrations

Integrating your system with the Hub for CX Analytics? Find out more!

Take the tour

Book a introduction tour for the most complete solution in CX

Case studies
Customer success stories

Partner program

Find out more about the Underlined CX partner program

Partner overview

Check out our partners and find out how we work together

Become a partner

Want to become a partner? Join our partner program here!

Publications
Learn about CX and technology

Publications

Learn everything you need to know about CX and technology

Webinars & events

Check out our webinars and events selected for CX growth

Case studies

Customer success stories for building data driven customer experience

E-book
Customer Journey
Mining: An overview

Vision on CX

Our Vision on CX - CX metrics in motion with business results

Services

Discover our services that help you improve customer happiness

Who we are

Who we are! A quick guide to how we approach customer experience

The team

Giving companies the power to optimize every conversion

Vacancies
Strengthen our team of enthusiastic data-passioned colleagues

Working@underlined

Working@Underlined - Check out our vacancies and join our team

Vacancies

Strengthen our team of enthusiastic data-passioned colleagues

Meet the team
Giving companies the power to optimize every conversion