While many companies are taking CX seriously, there is still a lack of insight into what works well and what not to achieve measurable improvements. To help companies achieve measurable CX improvements, Maxie Schmidt-Subramanian (VP, Principal Analyst at Forrester) and Max Werkhoven (Head of Projects at Underlined) will tell you everything you need to know about the business impact and the ROI of CX during an exclusive webinar.
They will show how leading companies continuously optimize and measure their most beneficial CX improvements through the use of data science technology. And they will teach you what works best and how you can apply these methods within your own company. Creating the opportunity to discover, and prioritize improvement potential, and to justify investments in CX.