Customer experience (CX) is an important indicator of the success of your company. Many CX projects start with the question how to get the NPS or CES in motion. However, an equally important question is how to prove that the benefits of CX initiatives exceed the costs? That’s exactly the question we will answer during this webinar! This webinar has already taken place.
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Customer experience metrics are at the heart of an effective CX measurement program. This report answers 10 key questions that CX leaders need to answer in order to better be able to define and measure CX metrics as well as share them internally and use them to drive CX improvements. Download the report.
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