Your career @underlined

To help companies achieve a measurable improvement in their CX initiatives

Head of Projects

Underlined is looking for a Head of Projects who wants to lead our project team and, together with our marketing & sales team, provide the project team with great assignments for leading organizations. The project team currently consists of 4 employees, consisting of Data Engineers and Dashboarders. This team will be further expanded under your leadership with, among other things, CX & CI consultancy services.

Head of Projects

Role description
  • Guide and support your team and its individuals in their daily work so that they can ultimately perform their tasks autonomously;
  • Strategically structure your team and activities, to ensure that it can measure and achieve business objectives. Together with Recruitment and the HR Consultant, you take the ambitions of your team members into account when setting up this team;
  • Facilitating the team in achieving results with our customers. You are the role model and senior to facilitate the success of the customer together with the team;
  • You have your own expertise center that represents you within Underlined. Thought Leadership and continuously developing and improving this expertise with (in) your team is one of your core tasks;
  • Continuously investigates improvements in the quality of the team and uses KPIs as a handle;
  • Sell the services of your team in collaboration with Sales;
  • Translate organizational goals into goals for your team and goals for the individuals in your team;
  • You are part of the Underlined Management Team, together with the Head of Products, Head of Data Science and Head of Sales & Marketing.

Knowledge and experience

  • At least HBO work and thinking level;
  • Business background and experience;
  • 4+ years of work experience in the field of customer experience or marketing;
  • Managerial experience;
  • Experience with project management, experience with (pre)sales is an advantage;
  • Well-developed advisory skills. Experience in a commercial consultancy is an advantage;
  • Result-oriented and can translate your vision into concrete actions;
  • Experience with politically complex environments;
  • You have up-to-date knowledge of/experience with data science/artificial intelligence, customer experience management and/or business process management;
  • You’re fluent in Dutch.
We offer


  • 32 or 40 hours a week;
  • 8% holiday allowance;
  • Option to work from home;
  • 25 vacation days (option to buy or sell for 5 more days);
  • Pension scheme;
  • Training budget;
  • Laptop and phone;
  • Complete ergonomic home workplace;
  • Disability insurance;
  • Travel allowance (per KM or by public transport);
  • 5 min walk from Den Bosch train station.

Contact details

If you are interested, please email your resume and motivation letter to our recruiter Jacqueline: Let us know if you have any questions about us or the position. 

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