Your career @underlined

To help companies achieve a measurable improvement in their CX initiatives

Business Consultant CX & CI

Underlined is looking for a CX / CI Business Consultant for Data Driven Customer Experience Management and Conversational Intelligence, who wants to sell and partly execute projects together with our Marketing & Sales team and the Project / Marketing & Sales team of Cmotions (both Broad Horizon Companies).

Business Consultant CX & CI

Role description
  • You’re part of the project team of Underlined, however with a clear target for business developing as well as servicing customers.
  • As a business consultant you’ll work extensively with our project team to position their services and create projects.
  • Your lead consultant on the engagements you set-up.
  • As a business consultant you’ll work extensively with our product team to position our consultancy services as added value on our product offering.
  • You’ll monitor competition in Data Driven working with regards to CX and CI.
  • You’ll both canvas and harvest prospects, partners, and customers to build durable relationships.
  • You’ll act as liaison with the Project organization of Cmotions to combine offerings and resources when and where applicable.

Knowledge and experience

  • You have at least HBO work and thinking level;
  • You have business background and experience in the field of CX and/or CI;
  • You have 4+ years of work experience in the field of consultative selling;
  • You have well-developed advisory skills. Experience in a commercial consultancy is an advantage;
  • You are result-oriented and can translate your vision into concrete actions;
  • You have experience with senior level in corporate organizations;
  • You have up-to-date knowledge of/experience with data science/artificial intelligence, customer experience management, conversational intelligence and/or business process management;
  • You’re fluent in Dutch and English.
We offer

 

  • 32 or 40 hours per week;
  • 8% holiday allowance;
  • Option to work from home;
  • 25 vacation days (option to buy or sell for 5 more days);
  • Pension scheme;
  • Training budget;
  • Laptop and phone;
  • Complete ergonomic home workplace;
  • Disability insurance;
  • Travel allowance (per KM or by public transport);
  • 5 min walk from Den Bosch train station.

Contact details

If you are interested, please email your resume and motivation letter to our recruiter Jacqueline: jacqueline@underlined.nl. Let us know if you have any questions about us or the position. 

Meet our expert team.

Hub for CX analytics

Hub for CX Analytics - Giving smart and detailed real-time insights

Integrations

Integrating your system with the Hub for CX Analytics? Find out more!

Take the tour

Book a introduction tour for the most complete solution in CX

Case studies
Customer success stories

Partner program

Find out more about the Underlined CX partner program

Partner overview

Check out our partners and find out how we work together

Become a partner

Want to become a partner? Join our partner program here!

Publications
Learn about CX and technology

Publications

Learn everything you need to know about CX and technology

Webinars & events

Check out our webinars and events selected for CX growth

Case studies

Customer success stories for building data driven customer experience

cx-improvements

Webinar
with Forrester’s leading expert on CX measurement

Vision on CX

Our Vision on CX - CX metrics in motion with business results

Services

Discover our services that help you improve customer happiness

Who we are

Who we are! A quick guide to how we approach customer experience

The team

Giving companies the power to optimize every conversion

Vacancies
Strengthen our team of enthusiastic data-passioned colleagues

Working@underlined

Working@Underlined - Check out our vacancies and join our team

Vacancies

Strengthen our team of enthusiastic data-passioned colleagues

Meet the team
Giving companies the power to optimize every conversion