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To help companies achieve a measurable improvement in their CX initiatives

Business Consultant CX & CI

Underlined is looking for a CX / CI Business Consultant for Data Driven Customer Experience Management and Conversational Intelligence, who wants to sell and partly execute projects together with our Marketing & Sales team and the Project / Marketing & Sales team of Cmotions (both Broad Horizon Companies).

Business Consultant CX & CI

Role description
  • You’re part of the project team of Underlined, however with a clear target for business developing as well as servicing customers.
  • As a business consultant you’ll work extensively with our project team to position their services and create projects.
  • Your lead consultant on the engagements you set-up.
  • As a business consultant you’ll work extensively with our product team to position our consultancy services as added value on our product offering.
  • You’ll monitor competition in Data Driven working with regards to CX and CI.
  • You’ll both canvas and harvest prospects, partners, and customers to build durable relationships.
  • You’ll act as liaison with the Project organization of Cmotions to combine offerings and resources when and where applicable.

Knowledge and experience

  • You have at least HBO work and thinking level;
  • You have business background and experience in the field of CX and/or CI;
  • You have 4+ years of work experience in the field of consultative selling;
  • You have well-developed advisory skills. Experience in a commercial consultancy is an advantage;
  • You are result-oriented and can translate your vision into concrete actions;
  • You have experience with senior level in corporate organizations;
  • You have up-to-date knowledge of/experience with data science/artificial intelligence, customer experience management, conversational intelligence and/or business process management;
  • You’re fluent in Dutch and English.
We offer


  • 32 or 40 hours per week;
  • 8% holiday allowance;
  • Option to work from home;
  • 25 vacation days (option to buy or sell for 5 more days);
  • Pension scheme;
  • Training budget;
  • Laptop and phone;
  • Complete ergonomic home workplace;
  • Disability insurance;
  • Travel allowance (per KM or by public transport);
  • 5 min walk from Den Bosch train station.

Contact details

If you are interested, please email your resume and motivation letter to our recruiter Jacqueline: Let us know if you have any questions about us or the position. 

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