Meet our Team

Becoming a customer-obsessed organization requires change, hard work, and continuous insights. We understand this world like no other. We do not just use technology; we turn stand-alone solutions into valuable products. Our success is fueled by the unique tracks of our people, always improving smart products with clever teamwork to get the best results. Meet our team of talented people.

Theo van der Steen


Broad and in-depth expertise


Our management team guides our company, helping us to achieve our vision to lead the future of CX. Meet our management team: Milou, Marcel, Theo, Max, and Marjolein.

With years of experience in CX and working in several countries, our management team brings actual real-life experiences to the table. Having been customer-experience leaders themselves at larger companies, they know the unruly business world very well.

The broad and in-depth expertise is well spread within Underlined and through the data science community. Our board regularly gives guest lectures at Nyenrode Business University and collaborates with JADS for new learning content based on Artificial Intelligence.

“Innovation arises when you create an ecosystem and bring people, ideas & data together”
Theo van der Steen, Founder of Underlined


Enabling companies to use data-driven insights

Product Development

Our product team is young and energetic. They are passionate about cutting-edge techniques to analyze different types of big data through state-of-the-art tooling. Our product developers are constantly improving our platform to enable users to gain insights from a wide range of CX data. They continue to develop our data science models and expand our platform with new, easy-to-use models that meet today’s standards.

Together with our developers, we create a functional and seamless experience for our end-users. The development team consists of front-end and back-end developers, a tester, a product owner, and a UX designer.

“Within the product development team, I bring together a passionate group of people who challenge each other to create a high-quality platform that focuses on easily providing insight into the value of customer data. The innovative and ambitious way of working is why Underlined suits me well.”

Marjolein van der Zwaag, Head of Product

Marjolein van der Zwaag

Head of Products

Eric Mathura

Senior Sales Executive

Using customer obsession to accelerate growth

Sales, Marketing & Recruitment

Sales and marketing are directly related to each other. No marketing strategies can work properly without the efforts of the sales team.

Our sales and marketing team helps businesses find the right product and services to meet their goals. We stimulate companies and technology leaders to use customer obsession to accelerate growth. That means empowering companies to put the customer at the center of everything they do.


“During my professional career, I have learned how important customers, customer loyalty, and customer service are to the viability of a business. At Underlined, I can help companies gain more insight into their data, so that they can continuously improve and optimize their customer experience.”

Eric Mathura, Senior Sales Executive

Giving companies the power to optimize conversions

Consultancy & data science

Our consultancy team are strong leaders, well supported by data scientists. From implementation services to support and training, our professionals guide companies to improve their customer experience.

Our consultants link customer behavior, transactions, and data to create the next great custom experience for each client. Giving companies the power to optimize conversions. Together with you, we create the ability to orchestrate individual experiences across any channel.


“My goal is to help companies get to know their customers better so that they can improve their customer experience. I have been working on different projects for Vattenfall, ABN Amro, and Malmberg. At Underlined I enjoy puzzling in data to get more insights that have a positive impact on business and customer value.”
Lotte van Bakel, Data Scientist

Lotte van Bakel

Data Scientist

Meet our whole team.

CX is a team effort and should engage all departments

Our vision on CX

While many companies take customer experience seriously, we see that they struggle to achieve measurable improvements. Simply because – in the enormous amount of interaction that takes place – there is a lack of insight into what works well and what does not.

CX management is a team effort and should engage all departments within an organization to ensure success. All successful customer experience strategies start with gathering and segmenting data to get a true understanding of your customers and their journeys.

What's happening?

/webinar 20 nov 2021

Data Driven Passenger Experience With Schiphol

Learn how Schiphol is developing an excellent passenger experience based on data, insights, and Passenger Experience

/webinar 20 nov 2021

Is Emotion Analytics the Holy Grail in CX?

Is Emotion Analytics the Holy Grail in CX?

Emotion analytics in customer experience management. People buy and look for products based on feelings.

/e-book 29 nov 2021

Customer Journey Mining:
An Overview

Data scientist Henrik Nijkamp and analytics consultant Milou Ehrismann help you understand the impact of journey mining.

Hub for CX analytics

Hub for CX Analytics - Giving smart and detailed real-time insights


Integrating your system with the Hub for CX Analytics? Find out more!

Take the tour

Book a introduction tour for the most complete solution in CX

Case studies
Customer success stories

Partner program

Find out more about the Underlined CX partner program

Partner overview

Check out our partners and find out how we work together

Become a partner

Want to become a partner? Join our partner program here!

Learn about CX and technology


Learn everything you need to know about CX and technology

Webinars & events

Check out our webinars and events selected for CX growth

Case studies

Customer success stories for building data driven customer experience


with Forrester’s leading expert on CX measurement

Vision on CX

Our Vision on CX - CX metrics in motion with business results


Discover our services that help you improve customer happiness

Who we are

Who we are! A quick guide to how we approach customer experience

The team

Giving companies the power to optimize every conversion

Strengthen our team of enthusiastic data-passioned colleagues


Working@Underlined - Check out our vacancies and join our team


Strengthen our team of enthusiastic data-passioned colleagues

Meet the team
Giving companies the power to optimize every conversion