ROCX’R

Maximize customer happiness and business value with powerful CX Insights

Optimize every customer’s journey

  • Collect and harmonize customer-interaction data

  • Place data in the context of the customer journey

Increase in customer happiness

  • Discover high-impact customer journeys that lead to happy customers

  • Use insights for optimizing customer journeys

More customer loyalty, less churn

  • Activate loyalty by understanding your customers’ motivations and catering to them

  • Achieve an average of 10 to 15% reduction on churn

Lower operational costs

 

  • Detect customer contact reasons and automate them

  • Reduce first-line handling by service agents by 80%

Maximize customer happiness and business value

CX Data hub

Our innovative cloud solution collects and harmonizes customer interaction data, places data in the context of the customer journey, and actively enriches that data with predictive insights using artificial intelligence. This produces smart and detailed real-time insights about every touchpoint in the customer journey. The insights can be used to optimize every customer’s journey for measurable CX improvements. The CX Data Hub is open for all customer data sources. The more customer data sources connected, the richer the CX insights will be.​

Retrieve data out of sources

Data Extraction & Data Harvesting

Retrieve data out of sources (CRM, DMP/CDP, CLV & VoC) and turn unstructured customer feedback data into structured data for migration and analysis. The data is refined and can be stored and further analyzed.

Automatically extract amounts of customer and feedback data from websites, CRM, and other sources with a small script. Gather, store, mask, and make customer data searchable in one single location for insights, personalizations, and advertising.

 

Make customer data more useful

CX Enrichment

Make customer data more useful, adding value to it and providing information with context. Take raw data points and merge them, making data easy to understand, actionable, and beneficial for nurturing customers.

Optimize products and create consumer benefits

CX Insights

Get actionable insights behind the needs of customers to optimize products and create consumer benefits. Align customers’ needs with business goals for better experiences and activation at the right moments across touchpoints.

9+ on Customer Experience for SNS 

Our product in action.

SNS Bank (part of De Volksbank) is working towards a 9+ for customer experience with the aim of increasing its Customer Effort Score (CES) and the Net Promoter Score (NPS), as well as reducing unnecessary contact with customers. To manage these KPIs better, more insight had to be created in the customer relationship and customer experiences.

Underlined brought together sources from different systems and departments for a 360° view into the customer journey and provided insight into the areas for improvement in processes, products, and topics. With text mining, open texts are categorized, and insights into the customer journey are delivered. A dashboard is created, used by every team in the organization.

The dashboard makes it clear for self-managing teams and employees what they can improve to achieve higher customer satisfaction and NPS. 

 

Giving smart and detailed real-time insights

“Underlined’s Text Mining API allows us to better map our insights into CX and really make a difference for our customers”

Jolien Nelemans & Tamara Mom, Marketeers Customer Experience – Volksbank

Curious what insights are hidden in your data? Get ROCX’R Conversation Analytics on the Azure Marketplace today.

Curious what insights are hidden in your data? Get ROCX’R Conversation Analytics on the Azure Marketplace today.

Ready to take the next steps to improve CX?

Let our experts take you on a tour through various fully automatic CX Insights solutions.

ROCX’R

ROCX’R - Giving smart and detailed real-time insights

Integrations

Integrating your system with ROCX'R? Find out more!

Take the tour

Book a introduction tour for the most complete solution in CX

Case studies
Customer success stories

Partner program

Find out more about the Underlined CX partner program

Partner overview

Check out our partners and find out how we work together

Become a partner

Want to become a partner? Join our partner program here!

Publications
Learn about CX and technology

Publications

Learn everything you need to know about CX and technology

Webinars & events

Check out our webinars and events selected for CX growth

Case studies

Customer success stories for building data driven customer experience

cx-improvements

Webinar
with Forrester’s leading expert on CX measurement

Vision on CX

Our Vision on CX - CX metrics in motion with business results

Services

Discover our services that help you improve customer happiness

Who we are

Who we are! A quick guide to how we approach customer experience

The team

Giving companies the power to optimize every conversion

Get in touch

Get in touch to start your journey

Vacancies
Strengthen our team of enthusiastic data-passioned colleagues

Working@underlined

Working@Underlined - Check out our vacancies and join our team

Vacancies

Strengthen our team of enthusiastic data-passioned colleagues

Meet the team
Giving companies the power to optimize every conversion