We have connected customer and brand experience for the finance sector. This allows us to better understand the relational NPS (or any other relational customer experience KPI) from within CX and the brand. Do you want to connect your brand with CX and reveal clear improvement initiatives?
The insights from the research can help organizations to connect the dots. Delivering input in the ways that your branding can shape your customer experience, making customer expectations clear within the finance sector for interactions with your firm. Helping you to understand your position and the perception of the public. The VGZ CX Program puts this in practice to get you inspired in delivering excellent interactions based on the VGZ customer brand expectations for experience.
Interested in learning more about the CX Index and the VGZ CX Program, where we are actively looking for the relationship between customer experience and brands?