MarketResponse is acquiring customer experience specialist Underlined from Broad Horizon. This acquisition strengthens MarketResponse’s leading position as a customer experience specialist in the Dutch and international markets.
Do you want to excel at creating experiences and truly connect with your customers? You came to the right place for a dose of inspiration and content that will help you to achieve a measurable improvement in customer experience. Learn everything you need to know about CX and how to use today’s technology in the best way, helping you to grow as a CX leader.
Hogeschool Utrecht gives an exclusive look at how you can monitor the student experience, taking you through the different phases of the student journey, touchpoints and impactful episodes.
Learn how to turn your contact center’s conversational data into actionable insights using Conversation Analytics. Download our e-book to start working better and smarter today.
Get an insider’s look into our powerful cloud solution for CX analytics and learn how you can turn your customer conversations into actionable insights.
Learn how to use the power of Conversational Intelligence to truly understand and optimise the conversations with your customers.
Learn how to use the CX Insights Framework to gain insight into the optimisations most relevant to your customers’ experience and most lucrative for your business.
In this article we explain how to use data to build a compelling business case for CX initiatives.
In this article Theo van der Steen describes the next step in Customer eXperience Management, and how to start making impactful digital conversations.
This report answers 10 key questions that CX leaders need to answer in order to better be able to define and measure CX metrics as well as share them internally and use them to drive CX improvements.
In this e-book, data scientist Henrik Nijkamp and analytics consultant Milou Ehrismann help you understand the impact of journey mining.