Understanding, reducing, and optimizing conversations E-book: Conversation Analytics How Conversation Analytics helps contact centers work better and smarter Contact centers are facing significant challenges, from rising costs to staffing shortages. Overcoming these...
ROCX’R Conversation Analytics has arrived Start having better conversations today ROCX’R Conversation Analytics is our powerful cloud solutions for companies that want to get more out of their customer conversations. ROCX’R analyses your speech and written text data,...
Forrester Report: CX Metrics Essentials CX Metrics Essentials 10 key questions that CX leaders need to answer Customer experience metrics are at the heart of an effective CX measurement program. That’s because CX metrics allow organizations to judge the quality of...
Customer Journey Mining Why should you read this e-book? How much do you know about your customer journey? When it comes to the actual mapping of the customer journey, data is king. Each data source tells its own story, and together they paint a complete picture of...
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