Improving the student journey every day Article | | Time to read: 7 minutes The Student Journey Cockpit How to prioritize what the greatest impact has on the student experience On Friday January 20, Hogeschool Utrecht, PvKO and Underlined organized a Round Table for...
An optimal service experience for all e-commerce & website visitors Customer case | | Time to read: 7 minutes Altuïtion and Underlined working together Use case Next-level Journey Orchestration with bol.com Like many other large retail organizations, Bol.com...
Understanding, reducing, and optimizing conversations E-book: Conversation Analytics How Conversation Analytics helps contact centers work better and smarter Contact centers are facing significant challenges, from rising costs to staffing shortages. Overcoming these...
Are you truly listening? Article | | Time to read: 6 minutes Are you truly listening? How Conversational Intelligence uncovers what your customers want and need Every day, your company is having countless conversations with customers. Via phone, e-mail, chat, WhatsApp...
Finding the sweet spot Article | | Time to read: 7 minutes Finding the sweet spot: How to leverage data to optimise your CX and grow your business Delivering a great customer experience (CX) drives loyalty and increases the value of your brand. And when done well, it...
Strengthen our team of enthusiastic data-passioned colleagues
Meet the team Giving companies the power to optimize every conversion
Manage Cookie Consent
We use technologies like cookies to store and/or access device information. We do this to improve browsing experience and to show personalized ads. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.