Increase customer happiness
Discover high-impact customer journeys and optimize conversations
Measurable improvements of customer experience
ROCX’RThe most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.
Connecting the dots
Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. ROCX’R helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.
CX Insights Framework
Your blueprint for improving CX
CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.
Product information
1
Detailed insights
The most complete cloud solution for CX analytic
2
Driven by science
Developed in collaboration with scientific institutions
3
Model management
Full lifecycle management with data-science models
4
Listen to customers
Best-in-class solution for conversational intelligence
Journey Mining: An overview
How to measure and improve your CX – How much do you know about your customer journey? This e-book helps you understand the different methodologies to measure and improve your CX.
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