Measurable improvements of customer experience
The most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.
Connecting the dots
Hub for CX Analytics
Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. The Hub for CX Analytics helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.
Increase customer happiness
Discover high-impact customer journeys and optimize conversations
More loyalty, less churn
Prioritize opportunities and improve customer journeys with less churn
Goodbye operational costs
Reduce first-line handling by customer service agents by 80%
Detailed insights
The most complete cloud
solution for CX analytics
Driven by science
Developed in collaboration with scientific institutions
Model management
Full lifecycle management with data-science models
Listen to customers
Best-in-class solution for conversational intelligence
Proud of our clients
Your blueprint for improving CX
CX Insights Framework
CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.
How to measure and improve your CX
Customer Journey
Mining: An overview
How much do you know about your customer journey? This e-book helps you understand the different methodologies to measure and improve your CX.
Meet our expert team
Thijs Adams
Milou Ehrismann-Keijzers
Jorgen Billiet
Marcel van der Marck
Theo van der Steen
Kim van den Berkmortel
Marco Cordewener
Martin Gras
Andrew Reket
Andy van Vroenhoven
Eric Mathura
Ana Milicevic
Jacqueline de Monchy
Boyan Reijerink
Jip Hekerman
Charlot Oldemaat
Gijs van Uden
Marloes van der Laan
Stance Lamers
Henrik Nijkamp
Jasper Nooyen
Lisan Wolters
Bader Bouta
Ettina Beiboer
Rorick Terlou
Juul van Haren
Max Vermeulen
Elena Weber
Maik Lanen
Peter van de Kamp
What’s happening?
/report 30 June 2022
Forrester Report: CX Metrics Essentials
This report answers 10 key questions that CX leaders need to answer in order to better be able to define and measure CX metrics.
Download
/webinar 30 June 2022
With Forrester’s Leading Expert On CX Measurement
Learn how leading companies continuously optimize and measure their most beneficial CX improvements.
Watch the after movie
/e-book 11 Mar 2022
Customer Journey Mining:
An Overview
Data scientist Henrik Nijkamp and analytics consultant Milou Ehrismann help you understand the impact of journey mining.
Download
