Measurable improvements of customer experience
The most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.
Connecting the dots
Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. ROCX’R helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.
Increase customer happiness
Discover high-impact customer journeys and optimize conversations
Prioritize opportunities and improve customer journeys with less churn
Goodbye operational costs
Reduce first-line handling by customer service agents by 80%
The most complete cloud
solution for CX analytic
Driven by science
Developed in collaboration with scientific institutions
Full lifecycle management with data-science models
Listen to customers
Best-in-class solution for conversational intelligence
Proud of our clients
Your blueprint for improving CX
CX Insights Framework
CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.
Meet our expert team
Marcel van der Marck
Theo van der Steen
Kim van den Berkmortel
Andy van Vroenhoven
Gijs van Uden
Marloes van der Laan
Juul van Haren
Peter van de Kamp
Kenneth van Halen
/report 30 June 2022
Forrester Report: CX Metrics Essentials
This report answers 10 key questions that CX leaders need to answer in order to better be able to define and measure CX metrics.
/e-book 2 november 2022
How Conversation Analytics helps contact centers work better and smarter
Learn how to turn your contact center’s conversational data into actionable insights using Conversation Analytics.
/e-book 11 Mar 2022
Customer Journey Mining:
Data scientist Henrik Nijkamp and analytics consultant Milou Ehrismann help you understand the impact of journey mining.